From 1bf8d53608d3acc838e2c7ee1cb3d32e5a80979c Mon Sep 17 00:00:00 2001
From: Shahed Nasser <shahednasser@gmail.com>
Date: Thu, 19 Jun 2025 14:17:56 +0300
Subject: [PATCH] docs: added cloud support guide (#12777)

* docs: added cloud support guide

* fixes
---
 www/apps/cloud/app/support/page.mdx     | 59 +++++++++++++++++++++++++
 www/apps/cloud/generated/edit-dates.mjs |  3 +-
 www/apps/cloud/generated/sidebar.mjs    |  8 ++++
 www/apps/cloud/sidebar.mjs              |  5 +++
 4 files changed, 74 insertions(+), 1 deletion(-)
 create mode 100644 www/apps/cloud/app/support/page.mdx

diff --git a/www/apps/cloud/app/support/page.mdx b/www/apps/cloud/app/support/page.mdx
new file mode 100644
index 0000000000..879e6a10f7
--- /dev/null
+++ b/www/apps/cloud/app/support/page.mdx
@@ -0,0 +1,59 @@
+import { InlineIcon } from "docs-ui"
+import { QuestionMarkCircle } from "@medusajs/icons"
+
+export const metadata = {
+  title: `Support`,
+}
+
+# {metadata.title}
+
+In this guide, you'll learn how to receive support as a Cloud user.
+
+## Cloud Support
+
+Based on your Cloud plan, you can receive support from our team and get access to a solutions engineer.
+
+Our support offering helps you troubleshoot issues, get help with setup, and get guidance on building custom features. Our support team is here to assist you from development to production.
+
+There are two main ways to contact support: through the Cloud dashboard or through Slack.
+
+---
+
+## Contact Support via Cloud
+
+You'll find a <InlineIcon Icon={QuestionMarkCircle} alt="question" /> icon at the top right of the Cloud dashboard. Click on it to open the support form.
+
+In the support form, you can provide a subject and a description of your issue. You can also attach files to help our team understand the problem better.
+
+Use this form to report bugs in Cloud, request help with using the Cloud dashboard, or ask for general assistance.
+
+<Note>
+
+For reporting bugs in the Medusa core application, open an issue on the [GitHub repository](https://github.com/medusajs/medusa/issues/new/choose).
+
+</Note>
+
+Make sure to provide as many details as possible about your issue to receive the best assistance.
+
+![Contact support form in the Cloud dashboard](https://res.cloudinary.com/dza7lstvk/image/upload/v1750328821/Cloud/CleanShot_2025-06-19_at_13.26.49_2x_f0osmk.png)
+
+---
+
+## Contact Support via Slack
+
+If your plan includes Slack support, our team will set up a dedicated support channel for you.
+
+You can reach out on this channel to receive help from our team. You can:
+
+- Ask questions about using Cloud
+- Report issues with the Cloud dashboard
+- Get assistance with operations that require actions from our team
+- Receive guidance on building custom features
+
+Make sure to provide as many details as possible about your issue to receive the best assistance. Also, please follow the guidelines shared in the channel to ensure a smooth support experience.
+
+---
+
+## Other Support Options
+
+If you prefer other forms of communication, you can [contact sales](https://medusajs.com/contact/) to discuss additional support options. Our team can help you find the best solution for your needs.
\ No newline at end of file
diff --git a/www/apps/cloud/generated/edit-dates.mjs b/www/apps/cloud/generated/edit-dates.mjs
index d70c954118..1a52977720 100644
--- a/www/apps/cloud/generated/edit-dates.mjs
+++ b/www/apps/cloud/generated/edit-dates.mjs
@@ -12,5 +12,6 @@ export const generatedEditDates = {
   "app/draft-order-plugin/page.mdx": "2025-06-18T08:32:21.263Z",
   "app/loyalty-plugin/page.mdx": "2025-06-18T08:28:51.756Z",
   "app/billing-usage/page.mdx": "2025-06-18T10:35:56.993Z",
-  "app/logs/page.mdx": "2025-06-19T07:44:38.336Z"
+  "app/logs/page.mdx": "2025-06-19T07:44:38.336Z",
+  "app/support/page.mdx": "2025-06-19T10:29:01.693Z"
 }
\ No newline at end of file
diff --git a/www/apps/cloud/generated/sidebar.mjs b/www/apps/cloud/generated/sidebar.mjs
index 76e6836ba9..3573921cc1 100644
--- a/www/apps/cloud/generated/sidebar.mjs
+++ b/www/apps/cloud/generated/sidebar.mjs
@@ -152,6 +152,14 @@ export const generatedSidebars = [
             "title": "Notifications",
             "path": "/notifications",
             "children": []
+          },
+          {
+            "loaded": true,
+            "isPathHref": true,
+            "type": "link",
+            "title": "Support",
+            "path": "/support",
+            "children": []
           }
         ]
       }
diff --git a/www/apps/cloud/sidebar.mjs b/www/apps/cloud/sidebar.mjs
index 56b8db6d4a..a192b747c9 100644
--- a/www/apps/cloud/sidebar.mjs
+++ b/www/apps/cloud/sidebar.mjs
@@ -105,6 +105,11 @@ export const sidebar = [
             title: "Notifications",
             path: "/notifications",
           },
+          {
+            type: "link",
+            title: "Support",
+            path: "/support",
+          },
         ],
       },
     ],