59 lines
2.3 KiB
Plaintext
59 lines
2.3 KiB
Plaintext
import { InlineIcon } from "docs-ui"
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import { QuestionMarkCircle } from "@medusajs/icons"
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export const metadata = {
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title: `Support`,
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}
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# {metadata.title}
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In this guide, you'll learn how to receive support as a Cloud user.
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## Cloud Support
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Based on your Cloud plan, you can receive support from our team and get access to a solutions engineer.
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Our support offering helps you troubleshoot issues, get help with setup, and get guidance on building custom features. Our support team is here to assist you from development to production.
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There are two main ways to contact support: through the Cloud dashboard or through Slack.
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---
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## Contact Support via Cloud
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You'll find a <InlineIcon Icon={QuestionMarkCircle} alt="question" /> icon at the top right of the Cloud dashboard. Click on it to open the support form.
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In the support form, you can provide a subject and a description of your issue. You can also attach files to help our team understand the problem better.
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Use this form to report bugs in Cloud, request help with using the Cloud dashboard, or ask for general assistance.
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<Note>
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For reporting bugs in the Medusa core application, open an issue on the [GitHub repository](https://github.com/medusajs/medusa/issues/new/choose).
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</Note>
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Make sure to provide as many details as possible about your issue to receive the best assistance.
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---
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## Contact Support via Slack
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If your plan includes Slack support, our team will set up a dedicated support channel for you.
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You can reach out on this channel to receive help from our team. You can:
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- Ask questions about using Cloud
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- Report issues with the Cloud dashboard
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- Get assistance with operations that require actions from our team
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- Receive guidance on building custom features
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Make sure to provide as many details as possible about your issue to receive the best assistance. Also, please follow the guidelines shared in the channel to ensure a smooth support experience.
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---
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## Other Support Options
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If you prefer other forms of communication, you can [contact sales](https://medusajs.com/contact/) to discuss additional support options. Our team can help you find the best solution for your needs. |