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medusa-store/www/apps/docs/content/user-guide/orders/payments.md
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3 Manage Payments true

Manage Order's Payments

In this document, youll learn how to manage an orders payment, including capturing and refunding the payment.

Overview

When a customer places an order, using the payment provider they choose during checkout, they authorize the payment.

The payment isnt automatically captured. You must capture it manually from the Medusa admin.


Capture Payment

:::info

Payment can only be captured once.

:::

To capture an orders payment:

  1. Open the order details page.
  2. Scroll to the Payment section.
  3. Click on the Capture Payment button.

Refund Payment

:::caution

Refunding payments cant be undone. Payment can only be refunded after it has been captured.

:::

To refund an orders payment:

  1. Open the order details page.
  2. Scroll to the Payment section.
  3. Click on the Refund button.
  4. In the new window that opens:
    • Enter the Refund amount. It must be less than the Total Paid amount specified in the Payment section.
    • In the Reason field, choose a reason for the refund.
    • For the Note field, you can optionally provide a note for the customer to see.
    • If you dont want the customer to receive an email that the refund has been made, uncheck the “Send notifications” checkbox.
  5. Once youre done, click on the Complete button.

You can check refund details in the Payment, Summary, and Timeline sections.