109 lines
5.3 KiB
Plaintext
109 lines
5.3 KiB
Plaintext
import { InlineIcon } from "docs-ui"
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import { ArrowDownTray, ChevronUpDown, EllipsisHorizontal } from "@medusajs/icons"
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export const metadata = {
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title: `Billing`,
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}
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# {metadata.title}
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In this guide, you'll learn how billing works in Cloud, and how to view and download invoices.
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## How Billing Works
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Medusa bills your organization monthly.
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Your monthly invoice contains:
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- An upfront charge for the plan you are currently on.
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- An upfront charge for the add-ons you have.
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- Pro-rated charges for the add-ons you added in the previous billing cycle.
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- Charges for your [Flex Usage](../usage/page.mdx#what-is-flex-usage) in the previous billing cycle.
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If your organization goes over its plan's usage limits within the current billing period, charges for your [Flex Usage](../usage/page.mdx#what-is-flex-usage) will be added to your next invoice.
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Learn how to monitor your organization's usage in the [Usage](../usage/page.mdx) guide.
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<Note title="Got questions?">
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You can reach out to `billing@medusajs.com` for assistance.
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</Note>
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---
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## View Billing History and Invoices
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You can view your payment history in the organization's settings, and download invoices for each payment.
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To view your organization's billing history and invoices:
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1. Make sure you're viewing the [correct organization's dashboard in Cloud](../organizations/page.mdx#switch-organization).
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2. Click on the <InlineIcon Icon={ChevronUpDown} alt="switch organization" /> icon in the [organization switcher](../organizations/page.mdx#switch-organization) at the top left of the Cloud dashboard.
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3. Choose "Organization Settings" from the dropdown.
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4. Change to the "Invoices" settings from the sidebar.
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This will show a table of your upcoming payment, including your plan's amount and flex charges.
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You can also see a table with all the payments made for your organization, including the date, status, and amount of each payment.
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### Download Invoice
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An invoice is generated for every successful payment made for your organization. You can download the invoice as a PDF for your records. An invoice shows a request to pay for your organization's plan and any add-ons or Flex Usage charges.
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To download an invoice for a specific payment:
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1. Click the <InlineIcon Icon={EllipsisHorizontal} alt="three-dots" /> icon at the end of the row for the payment you want to download the invoice for.
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2. Choose "Download invoice" from the dropdown.
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This will open the invoice in a new tab, where you can view and download it as a PDF.
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### Download Receipt
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A receipt is generated for every successful payment made for your organization. You can download the receipt as a PDF for your records. A receipt shows proof of payment for your organization's plan and any add-ons or Flex Usage charges.
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To download a receipt for a specific payment:
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1. Click the <InlineIcon Icon={EllipsisHorizontal} alt="three-dots" /> icon at the end of the row for the payment you want to download the receipt for.
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2. Choose "Download receipt" from the dropdown.
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This will open the receipt in a new tab, where you can view and download it as a PDF.
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---
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## Purchase Add-On Resources
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Your organization can purchase additional resources beyond its plan's limits as add-ons. For example, you can purchase additional user seats or environments.
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You can purchase an add-on resource as you're creating that resource. For example, if you're creating a new project and you've already reached your plan's limit for projects, you'll see a note indicating that this project will be billed as an add-on.
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Add-ons are billed monthly in advance, and they are pro-rated based on the number of days remaining in the month when you purchase them.
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For example, if you purchase a $10 Preview Environment halfway through the month, you'll be charged $5 (pro-rated) for usage in the previous billing cycle and $10 upfront for usage in the next.
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### How can I know if I'm being charged for an add-on?
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When you're creating a resource that exceeds your plan's limits, such as a project or user seat, look for a note indicating that you'll be charged an additional amount for that resource.
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For example, you may see a note saying "Creating an additional project adds $X to your bill."
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### Where can I view my add-ons?
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You can view your add-on charges in the [Invoices](#view-billing-history-and-invoices) section of your organization's settings. The add-on charges will be included in the "Upcoming Payments" table.
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---
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## Handle Unsuccessful Payments
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If a payment for your organization's subscription fails, you'll receive a [notification](../notifications/page.mdx) in the Cloud dashboard.
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The payment may fail for various reasons, such as insufficient funds, an expired card, or other issues with the payment method. Make sure to [update your payment method](./manage/page.mdx#manage-payment-methods) if needed.
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If there are no issues with your payment method and the payment still fails, contact support for assistance.
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