medusa-store/www/docs/content/user-guide/orders/manage.mdx

---
sidebar_position: 2
sidebar_label: Manage Details
description: 'Learn in this user guide how to manage orders on the Medusa Admin. Learn how to find the order details page, what information can be found on that page, and how to manage the order details such as shipping address or email.'
addHowToData: true
---

import UiIcon from '@site/src/components/UiIcon';

# Manage Order Details

In this document, you’ll learn how to find an order’s details page, what information you can find on the order details page, and how to manage some of the order’s details.

## Open Order’s Details

To open an order’s details:

1. Go to Orders.
2. Select one of the orders.

This opens the order’s details page.

---

## Sections of the Order Details Page

### Order Summary

The first section of the page shows the summary of the order, including its current status, date created, email, and payment method.

### Timeline

This section of the order details page shows a summary of the order’s history. This includes updates to the order’s status, requests for return or exchange, notes, and more.

### Summary

This section includes the summary of the items the customer purchased as well as totals related to taxes, shipping, and more.

### Payment

This section includes details related to the order’s payments and allows you to capture the authorized payment.

### Fulfillment

This section includes details related to the shipping method and fulfillment and allows you to create fulfillment.

### Customer

This section includes the customer’s details, including their shipping address.

---

## Manage Item Allocation

:::note

This feature is only available if you have the Inventory and Stock Locations module installed. You can learn more in the [Multi-Warehouse documentation](../multiwarehouse/index.md).

:::

Item allocation occurs when a customer places an order. The ordered quantity of the items is considered reserved of the underlying product variant's quantity in a stock location. This is only applied for product variants that have "Manage Inventory" enabled.

You can manage the item's allocation by managing the location that the item's quantity will be reserved from.

### Allocate an Item

Items should be allocated by default. However, in some edge cases the item may need to be allocated manually.

To allocate an Item:

1. Go to the order details page.
2. Scroll to the Summary section.
3. You should see an "Awaits allocation" badge at the top of the Summary section. Click on it.
4. In the form that opens:
  1. For the Location field, choose the location to allocate the item from.
  2. In the Items to Allocate section, choose the quantity to allocate for each item.
5. Once you're done, click the "Save allocation" button.

### Edit Item Allocation

If an item is already allocated, you can edit its allocation by following these steps:

1. Go to the order details page.
2. Scroll to the Summary section.
3. Find the item you want to change its allocation. If the item is already allocated, you should see a <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1680265348/Medusa%20Docs/UI%20Icons/check-circle-solid-lightpng_yvyrz0.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1680265348/Medusa%20Docs/UI%20Icons/check-circle-solid-dark_eo8dgm.png" alt="check" /> icon next to it.
4. Hover over the icon, then click the "Edit Allocation" button.
5. In the new window that opens:
  1. In the Locations field, choose the location to allocate this item from.
  2. Once done, click the "Save and close" button.

### Delete Item Allocation

To delete an item allocation:

1. Go to the order details page.
2. Scroll to the Summary section.
3. Find the item you want to delete its allocation. If the item is already allocated, you should see a check icon next to it.
4. Hover over the icon, then click the "Edit Allocation" button.
5. In the new window that opens, click on the "Delete allocation" button.

---

## Edit the Shipping Address

To edit the shipping address used for an order:

1. Open the order details page.
2. Scroll down to the Customer section.
3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon.
4. Click on Edit Shipping Address from the dropdown.
5. This opens a new window to edit the shipping address.
6. Once you’re done, click on the Save button.

---

## Edit the Billing Address

To edit the billing address used for an order:

1. Open the order details page.
2. Scroll down to the Customer section.
3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon.
4. Click on Edit Billing Address from the dropdown.
5. This opens a new window to edit the billing address.
6. Once you’re done, click on the Save button.

---

## Edit Email Address

To edit the email address associated with an order:

1. Open the order details page.
2. Scroll down to the Customer section.
3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon.
4. Click on Edit Email Address from the dropdown.
5. This opens a new window to edit the email address.
6. Once you’re done, click on the Save button.

---

## Transfer Customer Ownership

To change the customer that placed this order:

1. Open the order details page.
2. Scroll down to the Customer section.
3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon.
4. Click on "Transfer ownership" from the dropdown.
5. In the new window that opens choose the new customer to own this order.
6. Once done, click on the Confirm button.

---

## Add a Note

To add a note to an order:

1. Open the order details page.
2. In the Timeline section, enter the note in the text input. You can also choose emojis by clicking the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999389/Medusa%20Docs/UI%20Icons/UwA7Ljp_mlt58a.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999407/Medusa%20Docs/UI%20Icons/9lcr16b_e5gcqz.png" alt="emoji" /> icon.
3. Once done, click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999420/Medusa%20Docs/UI%20Icons/hH4pKe3_ltdg5o.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999435/Medusa%20Docs/UI%20Icons/QlvPezL_zsyikc.png" alt="send" /> icon.

The note will be added and can be seen in the timeline.

---

## Delete a Note

:::caution

Deleted notes can’t be retrieved.

:::

To delete a note in an order:

1. Open the order details page.
2. In the Timeline section, find the note you want to delete from the timeline.
3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon next to the note.
4. Click on Delete from the dropdown.
5. Confirm deleting the note by clicking the “Yes, delete” button in the pop-up.

---

## Cancel an Order

:::warning

Once an order is canceled it can’t be undone.

:::

To cancel an order:

1. Open the order details page.
2. In the first section showing the order’s number, click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> at the top right.
3. Click on Cancel Order from the dropdown.
4. Confirm canceling the order by clicking the “Yes, confirm” button in the pop-up.