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86 lines
4.3 KiB
Plaintext
86 lines
4.3 KiB
Plaintext
---
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sidebar_position: 4
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sidebar_label: Manage Fulfillments
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description: 'This user guide explains how to manage order fulfillments in the Medusa Admin. Learn how to create fulfillments, mark fulfillments as shipped, and cancel fulfillments.'
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addHowToData: true
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---
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import UiIcon from '@site/src/components/UiIcon';
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# Manage Order's Fulfillments
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In this tutorial, you’ll learn about order fulfillments and how to manage them, including how to create fulfillments and mark them as shipped.
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## Overview
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When a customer places an order, the fulfillment status of the order will be “not_shipped”. You can then create fulfillments and mark them as shipped once you ship the items.
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You can create more than one fulfillment, with each fulfillment used for at least one item in the order.
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If some items of the order are fulfilled, the order’s fulfillment status will be “partially_shipped”. Once all items are shipped, the order’s fulfillment status will be “shipped”.
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---
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## Create Fulfillment
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:::info
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You can only create a fulfillment in an order while there are items in the order that haven’t been shipped.
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:::
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To create a fulfillment for an order:
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1. Open the order details page.
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2. Scroll down to the Fulfillment section.
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3. Click on the Create Fulfillment button.
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4. In the window that opens:
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- Choose the items you want to create the fulfillment for. These are the items you’ll ship together. You can also choose a specific quantity of an item to ship using the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999131/Medusa%20Docs/UI%20Icons/1hL8NiW_lqmjcq.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999150/Medusa%20Docs/UI%20Icons/8LtkPqW_jyqz5i.png" alt="plus" /> and <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999351/Medusa%20Docs/UI%20Icons/EGk9uYD_a7rwhs.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999366/Medusa%20Docs/UI%20Icons/XvkBK8p_dzhzfx.png" alt="minus" /> icons under the Quantity column.
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- Optionally enter any additional information you want to associate with the fulfillment under the Metadata section.
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- If you don’t want the customer to receive an email that a fulfillment has been created, uncheck the “Send notifications” checkbox.
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5. Once done, click on the Complete button.
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You can check the fulfillment details in the Fulfillment and Timeline sections.
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---
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## Mark a Fulfillment Shipped
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:::caution
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Once a fulfillment is marked as shipped, it can’t be reverted. You must [create a fulfillment](#create-fulfillment) first before you can mark it as shipped.
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:::
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To mark a fulfillment as shipped in an order:
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1. Open the order details page.
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2. Scroll down to the Fulfillment section.
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3. Find the fulfillment you want to mark as shipped, then click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon next to it.
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4. Click on Mark Shipped in the dropdown.
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5. In the new window that opens:
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- Enter a tracking number for the shipment.
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- If you have more than one tracking number, click on the “Add Additional Tracking Number” to add more numbers.
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- If you don’t want the customer to receive an email that the fulfillment has been shipped, uncheck the “Send notifications” checkbox.
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6. Once you’re done, click the Complete button.
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Shipment details can be seen in the Timeline section.
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---
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## Cancel a Fulfillment
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:::caution
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If you cancel a fulfillment, it can’t be reverted. Only a fulfillment that hasn’t been marked as shipped can be canceled.
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:::
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To cancel a fulfillment in an order:
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1. Open the order details page.
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2. Scroll down to the Fulfillment section.
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3. Find the fulfillment you want to cancel, then click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon next to it.
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4. Click on Cancel Fulfillment in the dropdown.
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5. Confirm canceling the fulfillment by clicking the “Yes, confirm” button in the pop-up.
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