121 lines
4.5 KiB
Plaintext
121 lines
4.5 KiB
Plaintext
---
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sidebar_position: 2
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sidebar_label: Manage Details
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---
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import UiIcon from '@site/src/components/UiIcon';
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# Manage Order Details
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In this document, you’ll learn how to find an order’s details page, what information you can find on the order details page, and how to manage some of the order’s details.
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## Open Order’s Details
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To open an order’s details:
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1. Go to Orders.
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2. Select one of the orders.
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This opens the order’s details page.
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---
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## Sections of the Order Details Page
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### Order Summary
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The first section of the page shows the summary of the order, including its current status, date created, email, and payment method.
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### Timeline
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This section of the order details page shows a summary of the order’s history. This includes updates to the order’s status, requests for return or exchange, notes, and more.
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### Summary
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This section includes the summary of the items the customer purchased as well as totals related to taxes, shipping, and more.
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### Payment
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This section includes details related to the order’s payments and allows you to capture the authorized payment.
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### Fulfillment
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This section includes details related to the shipping method and fulfillment and allows you to create fulfillment.
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### Customer
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This section includes the customer’s details, including their shipping address.
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---
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## Edit the Shipping Address
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To edit the shipping address used for an order:
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1. Open the order details page.
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2. Scroll down to the Customer section.
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3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon.
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4. Click on Edit Shipping Address from the dropdown.
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5. This opens a new window to edit the shipping address.
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6. Once you’re done, click on the Save button.
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---
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## Edit Email Address
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To edit the email address associated with an order:
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1. Open the order details page.
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2. Scroll down to the Customer section.
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3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon.
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4. Click on Edit Email Address from the dropdown.
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5. This opens a new window to edit the email address.
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6. Once you’re done, click on the Save button.
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---
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## Add a Note
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To add a note to an order:
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1. Open the order details page.
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2. In the Timeline section, enter the note in the text input. You can also choose emojis by clicking the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999389/Medusa%20Docs/UI%20Icons/UwA7Ljp_mlt58a.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999407/Medusa%20Docs/UI%20Icons/9lcr16b_e5gcqz.png" alt="emoji" /> icon.
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3. Once done, click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999420/Medusa%20Docs/UI%20Icons/hH4pKe3_ltdg5o.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999435/Medusa%20Docs/UI%20Icons/QlvPezL_zsyikc.png" alt="send" /> icon.
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The note will be added and can be seen in the timeline.
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---
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## Delete a Note
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:::caution
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Deleted notes can’t be retrieved.
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:::
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To delete a note in an order:
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1. Open the order details page.
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2. In the Timeline section, find the note you want to delete from the timeline.
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3. Click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> icon next to the note.
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4. Click on Delete from the dropdown.
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5. Confirm deleting the note by clicking the “Yes, delete” button in the pop-up.
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---
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## Cancel an Order
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:::warning
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Once an order is canceled it can’t be undone.
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:::
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To cancel an order:
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1. Open the order details page.
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2. In the first section showing the order’s number, click on the <UiIcon lightIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999308/Medusa%20Docs/UI%20Icons/1ordBC6_ssysel.png" darkIcon="https://res.cloudinary.com/dza7lstvk/image/upload/v1667999326/Medusa%20Docs/UI%20Icons/dSwWYBH_stzgoi.png" alt="three dots" /> at the top right.
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3. Click on Cancel Order from the dropdown.
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4. Confirm canceling the order by clicking the “Yes, confirm” button in the pop-up.
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