94 lines
2.9 KiB
Plaintext
94 lines
2.9 KiB
Plaintext
---
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sidebar_position: 3
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sidebar_label: Manage Fulfillments
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---
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import {
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EllipsisHorizontal,
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} from "@medusajs/icons"
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export const metadata = {
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title: `Manage Order's Fulfillments`,
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}
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# {metadata.title}
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In this document, you’ll learn about order fulfillments and how to manage them, including how to create fulfillments and mark them as shipped.
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## Create Fulfillment
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{/* TODO check after #4 */}
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To create a fulfillment for an order:
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1. Open the order details page.
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2. Scroll down to the Unfulfilled Items section.
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3. Click on the <InlineIcon Icon={EllipsisHorizontal} alt="three-dots" /> icon.
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4. Choose "Create Fulfillment" from the dropdown.
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5. In the form that opens:
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- Choose the location you want to fulfill the items from.
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- Under Items to fulfill, enter the quantity of the items you want to fulfill.
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- Optionally enter any additional information you want to associate with the fulfillment under the Metadata section.
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- If you don’t want the customer to receive a notification that a fulfillment has been created, uncheck the “Send notifications” checkbox.
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6. Once done, click on the "Create fulfillment" button.
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Check the fulfillment details in the Fulfillment and Timeline sections.
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---
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## Mark a Fulfillment Shipped
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<Note type="warning">
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Marking a fulfillment shipped is irreversible.
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</Note>
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<Note type="check">
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You must [create a fulfillment](#create-fulfillment) first.
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</Note>
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{/* TODO check after #4 */}
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To mark a fulfillment as shipped in an order:
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1. Open the order details page.
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2. Scroll down to the Fulfillment section. If you have more than one fulfillment, find the fulfillment you're looking for.
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3. Click on the <InlineIcon Icon={EllipsisHorizontal} alt="three-dots" /> icon at the top right of the section.
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4. Click on Mark Shipped in the dropdown.
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5. In the new window that opens:
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- Enter a tracking number for the shipment.
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- If you have more than one tracking number, click on the “Add Additional Tracking Number” to add more numbers.
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- If you don’t want the customer to receive a notification that the fulfillment has been shipped, uncheck the “Send notifications” checkbox.
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6. Once you’re done, click the Complete button.
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Shipment details are shown in the Timeline section.
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---
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## Cancel a Fulfillment
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<Note type="warning">
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Canceling a fulfillment is irreversible.
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</Note>
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<Note type="check">
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Only a fulfillment that hasn’t been marked as shipped can be canceled.
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</Note>
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{/* TODO check after #4 */}
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To cancel a fulfillment in an order:
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1. Open the order details page.
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2. Scroll down to the Fulfillment section. If you have more than one fulfillment, find the fulfillment you're looking for.
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3. Click on the <InlineIcon Icon={EllipsisHorizontal} alt="three-dots" /> icon at the top right of the section.
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4. Click on Cancel Fulfillment in the dropdown.
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5. Confirm canceling the fulfillment by clicking the “Yes, confirm” button in the pop-up.
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