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docs: add plan cancelation details (#13416)

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* docs: add plan cancelation details

* fix link

* fix link
This commit is contained in:
Shahed Nasser
2025-09-04 19:39:27 +03:00
committed by GitHub
parent 8785fb4e1a
commit 1fcec15ef5
3 changed files with 42 additions and 5 deletions
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6
www/apps/cloud/app/billing/manage/page.mdx
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@@ -9,6 +9,12 @@ export const metadata = {
In this guide, you'll learn how to manage your organization's billing details in Cloud.
<Note>
To manage your plan, refer to the [Billing](../page.mdx) guide.
</Note>
## Edit Billing Email
To edit the email used for billing:

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www/apps/cloud/app/billing/page.mdx
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@@ -83,9 +83,31 @@ You can view your add-on charges in the [Invoices](#view-billing-history-and-inv
## Change Plan
You choose your organization's plan when you sign up for Cloud. However, the plan may not be the best fit for your needs as your business grows.
You choose your organization's plan when you sign up for Cloud. However, the plan may not be the best fit for your needs as your business grows or as you move to production.
If you want to change your plan, or learn more about your plan's resources and limits, contact support for assistance.
Hobby or Pro organizations can change their plan from the Cloud dashboard. Enterprise organizations need to contact support to change their plan.
### What happens when I change my plan?
When you change your organization's plan, the following will happen:
- You'll be refunded the remaining days of your current plan.
- For example, if you are on a Pro plan and you change to a Hobby plan halfway through the month, you'll be refunded half of the Pro plan's cost.
- You'll be charged a pro-rated amount for your current billing cycle's [Flex Usage](../usage/page.mdx).
- You'll be charged upfront for the new plan.
### Change Your Organization's Plan
To change your organization's plan:
1. Make sure you're viewing the [correct organization's dashboard in Cloud](../organizations/page.mdx#switch-organization).
2. Click on the <InlineIcon Icon={ChevronUpDown} alt="switch organization" /> icon in the [organization switcher](../organizations/page.mdx#switch-organization) at the top left of the Cloud dashboard.
3. Choose "Organization Settings" from the dropdown.
4. Change to the "Billing" settings from the sidebar.
5. In the "Upcoming payment" section, click the "Change plan" button.
6. In the modal that opens, choose either to upgrade to the Pro plan or downgrade to the Hobby plan.
- To upgrade to the Enterprise plan, contact support for assistance.
7. Confirm the plan change in the pop-up by clicking the "Confirm" button.
---
@@ -103,4 +125,13 @@ If there are no issues with your payment method and the payment still fails, con
You can cancel your organization's plan at any time. The plan will be cancelled at the end of the current billing period, and you will be charged for the month's plan and Flex Usage.
To cancel your organization's plan, contact support for assistance.
Hobby or Pro organizations can cancel their plan from the Cloud dashboard. Enterprise organizations need to contact support to cancel their plan.
To cancel your organization's plan:
1. Make sure you're viewing the [correct organization's dashboard in Cloud](../organizations/page.mdx#switch-organization).
2. Click on the <InlineIcon Icon={ChevronUpDown} alt="switch organization" /> icon in the [organization switcher](../organizations/page.mdx#switch-organization) at
3. Choose "Organization Settings" from the dropdown.
4. Change to the "Billing" settings from the sidebar.
5. Scroll down to the "Cancel plan" section and click the "Cancel plan" button.
6. Confirm the cancellation in the pop-up by clicking the "Confirm" button.

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www/apps/cloud/generated/edit-dates.mjs
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@@ -17,7 +17,7 @@ export const generatedEditDates = {
"app/environments/long-lived/page.mdx": "2025-08-25T07:23:59.858Z",
"app/environments/preview/page.mdx": "2025-08-20T12:15:33.952Z",
"app/faq/page.mdx": "2025-08-15T14:32:23.372Z",
"app/billing/page.mdx": "2025-08-25T07:09:38.796Z",
"app/billing/page.mdx": "2025-09-04T15:25:50.586Z",
"app/usage/page.mdx": "2025-08-25T07:25:54.703Z",
"app/billing/manage/page.mdx": "2025-08-25T07:11:26.490Z"
"app/billing/manage/page.mdx": "2025-09-04T14:50:46.747Z"
}