docs: added returns user guide (#2199)
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@@ -99,7 +99,7 @@ To cancel a draft order:
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:::caution
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💡 When you mark a draft order as paid, a new order is created and associated with this draft order. This can’t be undone, but the new order created can be canceled.
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When you mark a draft order as paid, a new order is created and associated with this draft order. This can’t be undone, but the new order created can be canceled.
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:::
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@@ -46,7 +46,7 @@ You can check the fulfillment details in the Fulfillment and Timeline sections.
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:::caution
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You must [create a fulfillment](#create-fulfillment) first before you can mark it as shipped. Once a fulfillment is marked as shipped, it can’t be reverted.
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Once a fulfillment is marked as shipped, it can’t be reverted. You must [create a fulfillment](#create-fulfillment) first before you can mark it as shipped.
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:::
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@@ -70,7 +70,7 @@ Shipment details can be seen in the Timeline section.
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:::caution
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Only a fulfillment that hasn’t been marked as shipped can be canceled. If you cancel a fulfillment, it can’t be reverted.
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If you cancel a fulfillment, it can’t be reverted. Only a fulfillment that hasn’t been marked as shipped can be canceled.
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:::
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@@ -37,6 +37,6 @@ In the list, you can see order details such as ID, the ID of the order the draft
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- [Manage Order’s Payment](./payments.md)
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- [Manage Order’s Fulfillment](./fulfillments.mdx)
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- [Manage Draft Orders](./drafts.mdx)
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- [Manage Order Returns](./returns.md)
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- [Manage Order Returns](./returns.mdx)
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- [Manage Order Claims](./claims.md)
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- [Manage Order Exchanges and Swaps](./swaps.md)
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@@ -35,7 +35,7 @@ To capture an order’s payment:
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:::caution
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Payment can only be refunded after it has been captured. Refunding payments can’t be undone.
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Refunding payments can’t be undone. Payment can only be refunded after it has been captured.
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:::
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@@ -1,11 +0,0 @@
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---
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sidebar_position: 6
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---
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# Manage Returns
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:::note
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This guide is coming soon.
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:::
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83
docs/content/user-guide/orders/returns.mdx
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83
docs/content/user-guide/orders/returns.mdx
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@@ -0,0 +1,83 @@
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---
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sidebar_position: 6
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sidebar_label: Manage Returns
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---
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import UiIcon from '@site/src/components/UiIcon';
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# Manage Order’s Returns
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In this document, you’ll learn more about order returns, how to request a return, and more.
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## Overview
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Part of the order management system that Medusa provides is automating and managing order returns.
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There are two ways of returns for an order to be requested:
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1. The customer requests a return for an order through the storefront, which the store operator can view on the admin.
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2. The store operator requests to receive a return from the customer. The customer can be informed about this through an email.
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After a return is requested, the store operator can choose to either cancel the return or mark it as received. When a return is marked as received, a refund is issued to the customer.
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---
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## Find Return Requests of an Order
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To find return requests of an order:
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1. Open the order details page.
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2. On the Timeline section, you’ll find any returns requested, whether by store operators or by customers.
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---
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## Request a Return for an Order
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To request a return for an order:
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1. Open the order details page.
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2. In the Timeline section, click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon at the top right.
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3. Click on Request Return in the dropdown.
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4. In the new window that opens:
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- Choose the items in the order that you want to request the return.
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- For each item that you choose, click on the Select Reason below that item.
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- Choose a Return Reason, optionally enter a Note, then click the Add button.
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- Select a shipping method you want to use for this return.
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- If you want to change the default price of the shipping method, click on the “Add custom price” button and enter the price you want to use.
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- If you want to remove the custom price, you can click on the <UiIcon lightIcon="https://i.imgur.com/7hztVhj.png" darkIcon="https://i.imgur.com/1yp4PNt.png" alt="trash" /> icon.
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- If you don’t want the customer to receive an email that a return has been requested, uncheck the “Send notifications” checkbox.
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5. Once done, click on the Submit button.
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---
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## Receive Return
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:::caution
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Once the return is marked as received, a refund will be issued to the customer. A return can only be marked as “received” if the payment of the order or the items chosen in the return is captured.
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:::
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To mark a return as received:
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1. Open the order details page.
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2. In the Timeline section, find the return requested.
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3. Click on the Receive Return button.
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4. Check or uncheck the items that have been received.
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5. Click the Complete button.
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---
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## Cancel a Return
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:::danger
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If a return is canceled it can’t be undone. A return can only be canceled if it hasn’t been marked as received.
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:::
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To cancel a return:
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1. Open the order details page.
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2. In the Timeline section, find the return requested and click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon.
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3. Click on “Cancel return” in the dropdown.
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