docs: added returns user guide (#2199)

This commit is contained in:
Shahed Nasser
2022-09-13 18:30:48 +03:00
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parent a9e3c5e68a
commit 3767cf26f7
6 changed files with 88 additions and 16 deletions

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@@ -99,7 +99,7 @@ To cancel a draft order:
:::caution
💡 When you mark a draft order as paid, a new order is created and associated with this draft order. This cant be undone, but the new order created can be canceled.
When you mark a draft order as paid, a new order is created and associated with this draft order. This cant be undone, but the new order created can be canceled.
:::

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@@ -46,7 +46,7 @@ You can check the fulfillment details in the Fulfillment and Timeline sections.
:::caution
You must [create a fulfillment](#create-fulfillment) first before you can mark it as shipped. Once a fulfillment is marked as shipped, it cant be reverted.
Once a fulfillment is marked as shipped, it cant be reverted. You must [create a fulfillment](#create-fulfillment) first before you can mark it as shipped.
:::
@@ -70,7 +70,7 @@ Shipment details can be seen in the Timeline section.
:::caution
Only a fulfillment that hasnt been marked as shipped can be canceled. If you cancel a fulfillment, it cant be reverted.
If you cancel a fulfillment, it cant be reverted. Only a fulfillment that hasnt been marked as shipped can be canceled.
:::

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@@ -37,6 +37,6 @@ In the list, you can see order details such as ID, the ID of the order the draft
- [Manage Orders Payment](./payments.md)
- [Manage Orders Fulfillment](./fulfillments.mdx)
- [Manage Draft Orders](./drafts.mdx)
- [Manage Order Returns](./returns.md)
- [Manage Order Returns](./returns.mdx)
- [Manage Order Claims](./claims.md)
- [Manage Order Exchanges and Swaps](./swaps.md)

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@@ -35,7 +35,7 @@ To capture an orders payment:
:::caution
Payment can only be refunded after it has been captured. Refunding payments cant be undone.
Refunding payments cant be undone. Payment can only be refunded after it has been captured.
:::

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---
sidebar_position: 6
---
# Manage Returns
:::note
This guide is coming soon.
:::

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---
sidebar_position: 6
sidebar_label: Manage Returns
---
import UiIcon from '@site/src/components/UiIcon';
# Manage Orders Returns
In this document, youll learn more about order returns, how to request a return, and more.
## Overview
Part of the order management system that Medusa provides is automating and managing order returns.
There are two ways of returns for an order to be requested:
1. The customer requests a return for an order through the storefront, which the store operator can view on the admin.
2. The store operator requests to receive a return from the customer. The customer can be informed about this through an email.
After a return is requested, the store operator can choose to either cancel the return or mark it as received. When a return is marked as received, a refund is issued to the customer.
---
## Find Return Requests of an Order
To find return requests of an order:
1. Open the order details page.
2. On the Timeline section, youll find any returns requested, whether by store operators or by customers.
---
## Request a Return for an Order
To request a return for an order:
1. Open the order details page.
2. In the Timeline section, click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon at the top right.
3. Click on Request Return in the dropdown.
4. In the new window that opens:
- Choose the items in the order that you want to request the return.
- For each item that you choose, click on the Select Reason below that item.
- Choose a Return Reason, optionally enter a Note, then click the Add button.
- Select a shipping method you want to use for this return.
- If you want to change the default price of the shipping method, click on the “Add custom price” button and enter the price you want to use.
- If you want to remove the custom price, you can click on the <UiIcon lightIcon="https://i.imgur.com/7hztVhj.png" darkIcon="https://i.imgur.com/1yp4PNt.png" alt="trash" /> icon.
- If you dont want the customer to receive an email that a return has been requested, uncheck the “Send notifications” checkbox.
5. Once done, click on the Submit button.
---
## Receive Return
:::caution
Once the return is marked as received, a refund will be issued to the customer. A return can only be marked as “received” if the payment of the order or the items chosen in the return is captured.
:::
To mark a return as received:
1. Open the order details page.
2. In the Timeline section, find the return requested.
3. Click on the Receive Return button.
4. Check or uncheck the items that have been received.
5. Click the Complete button.
---
## Cancel a Return
:::danger
If a return is canceled it cant be undone. A return can only be canceled if it hasnt been marked as received.
:::
To cancel a return:
1. Open the order details page.
2. In the Timeline section, find the return requested and click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon.
3. Click on “Cancel return” in the dropdown.