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docs: fixes related to troubleshooting (#14353)

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This commit is contained in:
Shahed Nasser
2025-12-18 17:00:59 +02:00
committed by GitHub
parent fb6a6b52fa
commit fb11f0f272
6 changed files with 52 additions and 21 deletions
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14
www/apps/user-guide/app/orders/export/page.mdx
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@@ -42,8 +42,16 @@ To export orders:
6. To check the export's status, click the <InlineIcon Icon={BellAlert} alt="bell" /> notifications icon in the page's header. You should see your new export loading.
7. Once the export is ready, click the <InlineIcon Icon={ArrowDownTray} alt="download" /> icon.
<Note>
---
If you face any errors or difficulties, please contact your technical support team as this could be an issue in the [storage integration](!resources!/infrastructure-modules/file) used.
## Troubleshooting Export Errors
</Note>
If the export fails, either during creation of the CSV file or download, make sure that the [storage integration](!resources!/infrastructure-modules/file) is correctly set up in your Medusa application.
You can also refer to the server logs of your Medusa application to get more information about the error.
<Note title="Cloud User?">
Learn more about troubleshooting in the [Logs guide](!cloud!/logs).
</Note>

12
www/apps/user-guide/app/products/export/page.mdx
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@@ -36,8 +36,16 @@ To export products:
6. To check the export's status, click the <InlineIcon Icon={BellAlert} alt="bell" /> notifications icon in the page's header. You should see your new export loading.
7. Once the export is ready, click the <InlineIcon Icon={ArrowDownTray} alt="download" /> icon.
<Note>
---
If you face any errors or difficulties, please contact your technical support team as this could be an issue in the [storage integration](!resources!/infrastructure-modules/file) used.
## Troubleshooting Export Errors
If the export fails, either during creation of the CSV file or download, make sure that the [storage integration](!resources!/infrastructure-modules/file) is correctly set up in your Medusa application.
You can also refer to the server logs of your Medusa application to get more information about the error.
<Note title="Cloud User?">
Learn more about troubleshooting in the [Logs guide](!cloud!/logs).
</Note>

22
www/apps/user-guide/app/products/import/page.mdx
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@@ -259,12 +259,6 @@ To import products:
2. To remove the uploaded file, click the <InlineIcon Icon={EllipsisHorizontal} alt="trash" /> icon, and choose Delete from the dropdown.
4. Once you’re done, click the Import button.
<Note>
If you face any errors or difficulties, please contact your technical support team as this could be an issue in the [storage integration](!resources!/infrastructure-modules/file) used.
</Note>
![Import Products Form](https://res.cloudinary.com/dza7lstvk/image/upload/v1739878759/User%20Guide/Screenshot_2025-02-18_at_1.39.01_PM_ctovne.png)
This starts the import process which may take some time.
@@ -278,8 +272,18 @@ To check whether the import is in progress, finished, or failed:
The text on the import item will explain the current state of the import.
<Note>
### Troubleshooting Import Errors
If the product import fails, please contact your technical support to check the error logs.
If the import fails, either during parsing of the CSV file or import process, make sure that:
</Note>
1. The [storage integration](!resources!/infrastructure-modules/file) is correctly set up in your Medusa application.
2. The CSV file follows the [required format](#csv-file-format).
3. All IDs provided in the CSV file (such as for collections, categories, tags, sales channels, shipping profiles, etc...) exist in your Medusa application.
You can also refer to the server logs of your Medusa application to get more information about the error.
<Note title="Cloud User?">
Learn more about troubleshooting in the [Logs guide](!cloud!/logs).
</Note>

6
www/apps/user-guide/app/settings/users/page.mdx
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@@ -80,6 +80,12 @@ To edit the user's metadata:
## Delete a User
<Note>
This feature is available since [Medusa v2.12.0](https://github.com/medusajs/medusa/releases/tag/v2.12.0). If you don't find the option to delete a user, or user deletion doesn't work, make sure to [update your Medusa application](!docs!/learn/update).
</Note>
<Note type="warning">
Deleting a user is irreversible.